Privacy Policy

Last updated: 25 June 2025

This website — https://painhealth.com.au/ — is a collaborative initiative supported by the Government of Western Australian, Department of Health and Curtin University. We are committed to protecting your privacy and ensuring your trust when visiting and using this platform.

1. Your Privacy Matters

We respect and uphold your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This privacy policy outlines how we collect, use, store, and protect your information when you visit this website.

2. What Information We Collect

This website does not collect any personally identifiable information (PII). We do not require users to log in, submit personal data, or engage in transactions.

However, we do collect anonymous usage data to help us improve the content, usability, and performance of the site. This includes:

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on each page

  • Clicks, scrolls, and interaction behaviour

  • Referring websites

This data is collected through the following analytics tools:

Google Analytics

We use Google Analytics to gather aggregated, anonymised data about how visitors interact with our site. Google Analytics uses cookies to generate reports on website usage. You can learn more about how Google uses this data at:
https://policies.google.com/technologies/partner-sites

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Microsoft Clarity

We also use Microsoft Clarity to better understand how visitors use our site through heatmaps and session replays. Clarity does not collect any personally identifiable information and complies with privacy regulations.
📎 Learn more at: https://clarity.microsoft.com/terms

3. Cookies

This website uses cookies to enhance the user experience and improve our services. Cookies are small text files stored on your device when you visit a website. They help us understand usage patterns and do not identify individuals.

You can manage or disable cookies through your browser settings at any time.

4. Data Use & Storage

All analytics data is aggregated and anonymised. We do not share, sell, or disclose any personal information because none is collected. Data is securely stored by Google and Microsoft in accordance with their data protection practices and international compliance standards.

5. External Links

Our website may contain links to external websites for reference and educational purposes. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their respective privacy policies.

6. Children’s Privacy

This website is intended for general educational purposes and does not knowingly collect data from children under the age of 13.

7. Security

We take reasonable steps to protect the website and data collected from unauthorised access, misuse, or disclosure. These include:

  • Secure cloud hosting infrastructure

  • Regular updates and software maintenance

  • Access controls for website administrators

  • Use of trusted third-party platforms (e.g., Google and Microsoft)

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to legal requirements, technology, or our operations. The “Last updated” date at the top will indicate when changes were made.